Want Great Shelving And Immediate Customer Service? Call Cameron

BuyMetalShevling.com takes great  pride in customer service.  Being one of the divisions of Jorgenson Industrial Companies, we take great pride in the “arm” logo.  It stands for being strong on customer service.

Anyhow, today we had a typical example of what we do around here and how serious we take your questions; whether they are sent email, put on our social media or just called in.

“This morning I saw there was an email from a customer that had made a cabinet purchase online and upon closer examination it looked like there was some conflicting information online, so we immediately fixed it, contacted the customer via email and made sure that unit that he ordered did in fact come with four shelves instead of two shelves which was the model he ordered,” said BuyMetalShelving Sales Rep Cameron Canfield.  “We got him taken care of because he had a concern that he would get exactly what he needed for his home, and I was able to straighten it out relatively easy.”

Each day we get many  emails with questions about finding the best solutions for material handling and storage needs, and we want everyone out there to know how serious we take those, your questions, and how quickly we respond.

“He appreciated the prompt response and I assured him that I would send off  his order as soon as possible and that he would have his cabinet in a week, week and a half,” added Canfield.

Why do we respond so fast, each and every time?

“It is very important to respond quickly,” said Canfield.  “To be honest with you, your customers don’t expect you to be perfect each and every time but they do expect you to fix things when they go wrong and here at BuyMetalShelving, we take that seriously.

And trust us, not taking care of a client, or potential client just wouldn’t set well with people like Cameron.

“Most definitely customer service is the most important part of my job because a happy customer will echo far and wide and that happy customer will bring in repeat business and referrals based upon their experience with us and answering their questions,” said Canfield.

So, if you are a bit hesitant to call/email and ask a question because you’ll get a lot of unwanted sales pressure, rest assured all you will find with us is a detailed answer to your question–that’s it.

“If someone calls in and just asks a question, we’re going to give them exactly what they need to know for them to make a good decision about their needs and like I said, good service is good business,” concludes Canfield.

Word.

…’nuff said.  Give us a call today.